Hotels in the downtown were a new experience. At the time, the only hotels in Portsmouth were located on the traffic circle. Guests coming to Portsmouth were traveling through for the first time and learning how much this small city had to offer.
The end of the eighties brought styles of peach and sea foam green, beige and fake flower arrangements. It was the age of hard keys for guest rooms, folio paper with perforated edges—and certainly no Internet. There were only four floors at the time, and the Sheraton warm welcome was in full swing with bellstaff in British-style outfits, looking like the royal guard. The front desk staff had no fancy titles like “guest service agent,” and staffing levels were at all-time highs. The front doors were opened by hand, the lobby music was classical and guests arriving still looked up in awe when they saw the grand staircase, embodying elegance and style.